Refund Policy

14 days, first payment, no questions

The Free plan exists so you can try everything before paying. If you upgrade and it still does not do the job, tell us within 14 days of your first payment and we refund it in full.

How it works

1. Email [email protected] from your account address within 14 days of the first charge. One line is enough; a reason helps us improve but is not required.
2. We refund through Creem to the original payment method, usually within 2 business days. Banks can take a few more days to show it.
3. Your account drops back to the Free plan. Monitors above the Free limit are paused, not deleted, so you lose nothing if you come back.

Renewals

Renewals (monthly or annual) are not refundable, because you can cancel any time from the billing portal and the plan simply runs to the end of the paid period. If a renewal charged you after you believed you had cancelled, email us — we will look at the portal history and put it right.

Outages

If the service was down for a meaningful stretch during a paid period and you were on Pro or Business, ask and we will credit or refund a proportional amount. We would rather keep you than argue about hours.